A guest arriving at a small property in Sahilköy after reception closes may be reading the booking confirmation outside with a weak signal. Test how they find the building, reach someone after hours and get the entry instructions attached to their reservation.
Give public and booking-specific details separate places
The public page can list the street address, normal check-in hours and how to ask about a late arrival. In the test booking confirmation, give the guest a way to find the arrangement for their own reservation. Keep door codes and other entry credentials in the message or protected booking record meant for that guest.
Use a fictional booking and a dummy code. Open the public page signed out and verify that it contains only the public arrival information.
Run the arrival from a saved confirmation
Ask a colleague to start with the saved English or French confirmation on a phone. Give them a test arrival time after reception closes. They should be able to find the correct entrance, understand whether advance notice is needed and identify the after-hours contact without searching through multiple threads.
Change one detail before the guest arrives
In the test environment, update the entrance or method of collecting the key after the booking is made. Check what appears in the current instructions and how the guest is told that a detail changed. Open any earlier message to see whether it points to the current instructions. Ask a second tester to follow the fallback if the booking page cannot load.
Check the handover in both languages
Compare the address, dates, local time and after-hours contact in each language. Note who updates the instructions and who confirms a change to an existing guest. Save the result with the fictional booking reference for the next staff handover.
Checklist before publishing
- Arrival details available from a saved confirmation
- Private entry details restricted to the relevant guest
- Existing guest informed about the changed arrangement
- Both languages give the same after-hours contact