A visitor considering a day pass for a venue in Kumbaba needs to know which facilities are included and when they can use them. Build a sample booking with a regular pass and a pass for a different time. Use the same details to test the website and the information staff see at admission.
Give each pass its own description
Put the arrival window, final access time and facilities included next to each pass. If equipment rental or a class costs extra, label it beside the relevant option. Use a fictional morning pass that covers entry from 09:00 to 12:00 and ask the visitor whether arriving at 11:30 lets them stay after noon. Make the pass terms clear enough to answer from the page.
Check who the pass applies to
Give a tester the age or group details required by a fictional offer. Ask them to choose the appropriate pass and explain whether every person needs their own. Show whether a companion or an add-on must be booked separately. Use the same eligibility terms when displaying available passes and reviewing the basket.
Follow the details to the entrance
Complete a fictional booking and open the confirmation from a phone. Compare the venue, date, pass type, arrival window and extras with the basket. Ask the admissions team to find the same record using the booking reference. Reopen the confirmation after changing a test detail and check that the current terms are easy to find.
Keep a shared checklist for every change
Record the pass type, eligibility, time window, inclusions and any separate purchase. Use the same record to check the English and French pages. Repeat after a seasonal change or when the venue introduces a new pass.
Checklist before publishing
- Times and included facilities shown by pass
- Eligibility clear before checkout
- Paid extras listed separately
- Confirmation and admission record agree