When a shop in Kaynarca offers online ordering and store pickup, a customer needs to know whether it is worth making the trip. Use a fictional order with two items to check what the shop says when only one is ready. Run the exercise with the colleague who will handle collection at the counter.
Show the difference between ordered and ready
Mark one item ready in the test system and keep the other in preparation. Open the order page using the collection notice. Identify the ready line and the outstanding line separately. State whether the customer can collect the ready item now or should wait for a complete order. If the shop offers both choices, show how to indicate a preference.
Compare the notice with the counter record
Ask the person playing the customer to identify the branch, collection hours and order reference before leaving. Check the same details in the staff view. If someone else can collect the order, test how the shop records the change and which information the second person will need. Use fictional names and references throughout the exercise.
Reopen the first message after a correction
Send a test notice, then mark the item temporarily unavailable or change the collection location in the test system. Open the link from the first message. Give the customer the latest status and an explanation before they travel. Check that staff can point the customer to the same current information.
Next, make the outstanding line ready and verify that the remaining collection is clear even if the first line has already been handed over.
Hand the team a short record of the exercise
Record which lines were ready, what the notice said, which branch appeared in the order and what the counter could see. Repeat in English and French using the same branch and item references.
Checklist before publishing
- Ready items identified individually
- Branch and collection hours visible
- Earlier notices lead to the current status
- Counter record agrees with the customer view