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Correct a published fact on a bilingual website

A company in Şişli changes the deadline for a service request. An editor corrects the English page, but the French editor is away. A visitor opening the old French link could still follow the previous deadline. Use a test correction to see which pages need updating and who can act before the next visitor arrives.

Find every place where the fact appears

In a test copy, choose a fictional deadline and list the pages, downloadable files and automatic messages where it appeared. Start from the main service page and follow links a visitor might keep. Record the old wording, the approved new value, the time when it applies and the editor responsible for each language.

Prepare a short message for an incomplete correction

Decide who can approve a short notice when the full translation is still being reviewed. For the exercise, replace the incorrect deadline with an approved sentence in that language that tells visitors where to confirm it. Enter the time the notice was published and who will replace it. Keep a copy of the original so the team can review what changed.

Reopen saved pages as a visitor

Open the English and French URLs directly in a signed-out browser. Check the service page, linked download and sample confirmation. Search the visible content for the previous deadline. Ask a colleague who has not seen the changes to explain which deadline applies and where they would check if they were unsure.

Close the correction with evidence

Once the translation is approved, replace the interim notice and repeat the checks in both languages. For each surface, record the URL or message template, what the visitor saw, the time of the check and the reviewer. Close the correction only after the relevant surfaces agree.

Checklist before publishing

  • Every occurrence of the fact has an owner
  • Any interim notice uses the visitor’s language
  • A saved link opens the corrected or clarified information
  • Both versions agree after review

Website support and ongoing improvements