A visitor to a service business in Sarıyer might begin on one branch page and choose another branch after checking opening times. If the selection changes midway, forms and confirmations should identify the branch that will actually handle the request. Use two fictional branches to test what the visitor sees.
Set up two branches with different services
Give the first branch an evening appointment and the second a service the first cannot offer. Open a direct link to one branch on a phone. Ask a tester to find a service and check which branch provides it. Put the branch name and street address near the service and let the tester identify the branch without memorising a map.
Change branches before submitting
Select a service at the first branch, then switch to the second. If the service is available there, review the new address, hours and contact. If it is unavailable, show the status and let the visitor choose a branch that can help. Keep the current choice visible when they return to the previous step.
Follow the selection into confirmation and staff records
Submit a fictional request and match its branch to the confirmation and the staff inbox or booking view. Open a saved link to the first branch and repeat with the other site language. If switching the language opens a different branch, record the original address and the branch shown after the switch.
Write down the branch details your team owns
For each location, keep a record of its name, services, hours, address and receiving team. Ask the location manager who updates each field. Repeat the test after a service moves to another branch or the opening hours change.
Checklist before publishing
- Service availability visible by branch
- Current branch clear after switching
- Confirmation and staff view name the same branch
- Both languages preserve the selected branch