Imagine a shop in Karayolları with a front door for people on foot and a collection bay reached from the next street. Both use the same postal address. A customer can follow a correct map pin and still arrive at the wrong entrance. The collection page and the order confirmation need to help them finish the last part of the journey.
Name each entrance and show who uses it
Put two short options above the map: collecting on foot and collecting by car. For each, give the relevant street, the words on the sign and the point where the customer shows their reference. If a route has steps or a gate with limited opening hours, describe what the customer will encounter and give the alternative the business can actually provide.
Check where each directions link ends
Open the driving link and the walking link with a test order. For the driving route, verify the street and the side of the building where the vehicle can stop. For the walking route, check that the last instruction leads to the signed door. Ask someone unfamiliar with the location to pick a route on a phone and explain where the final turn would be.
Keep directions with the collection reference
Add the chosen route and collection hours to the message that says the order is ready. Open it in a browser where the customer is signed out and check that the directions are still readable. If both routes are suitable, include a link to switch between them without starting the order again.
Rehearse a temporary change at one entrance
In a test copy, close the collection bay for one morning. Open an earlier confirmation and check whether it leads to current instructions for that period. Leave the pedestrian instructions in place if that entrance is still open. Give one staff member responsibility for removing the temporary notice at the specified time.
Checklist before publishing
- Both arrival routes have distinct instructions
- Directions reach the correct side of the building
- Collection instructions are readable after sign-out
- A temporary change applies to the affected entrance