A service business in Çamlık may let a customer change a video appointment to an in-person visit. The time may stay the same while the place and arrival instructions change. Rehearse both directions with a fictional booking and check which details the customer sees from their first confirmation.
Show the appointment format before confirmation
Create one video slot and one in-person slot with the same provider. Give each a clear label in the list and summary. Ask the tester to explain how they would attend before submitting. If switching formats changes the available times, show the new choices before the visitor confirms a change.
Open the first message after the format changes
Book the video slot, save the first message and change the appointment to a visit. Open the old link from a second device. Verify that it leads to current instructions. The current summary should give the branch and address and say what to do on arrival. If a calendar update is offered, open it and check the location field.
Repeat the switch in the other direction
Change a sample visit to a video appointment. Ask the customer to find when and how they join. Verify that the old address no longer appears as current guidance. Ask staff to find the same appointment reference and confirm the format and time visible in their own view.
Record each step in English and French
Save the original and revised format, time, current location or joining method, and what the old link opens. Compare both languages using the same sample scenario. Repeat after any update to the reminder or calendar template.
Checklist before publishing
- Appointment format clear before confirming
- Old link opens current instructions
- Calendar location reflects the new format
- Customer and staff views agree