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Test a waitlist for a sold-out event

An event organiser in Beşiktaş may see a queue for a small venue as soon as registrations fill. A visitor needs to know whether they are waiting for a place, have received an offer or can actually attend. Use three sample registrations to test what the page and its messages say at each step.

Explain what joining the list does

Set the test event to full and open the registration page from a saved link. Show the event title, date and what happens after the visitor joins the waitlist. Ask the tester to explain whether they can attend before receiving confirmation. Use the same waiting status on the event page, in the acknowledgement and in the organiser’s view.

Release one seat and follow the offer

Cancel one fictional registration and watch which waitlisted visitor receives the offer according to the event’s stated rules. Open the message on a phone. Check that it shows the event date, the response deadline and how to accept or decline. Open the link on another device and check that the registered participant and event are still identifiable.

Try an expired offer and a repeated click

Let a test offer expire, then open the original link. Explain that the offer has expired and what the visitor can do next. Repeat with an available offer and click accept twice. The organiser should see one registration, and only a confirmed visitor should see the information needed for admission.

Repeat with a decline to check that the seat can be offered again. Have the organiser check the number of confirmed seats after every test.

Record the same status in both languages

Run the exercise with English and French messages. Note the event reference, time of the offer, deadline shown to the visitor, action taken and final registration state. Include a tester who receives the message in a language different from their browser settings.

Checklist before publishing

  • Waitlist and registration use distinct wording
  • A seat offer shows a clear deadline
  • Repeated acceptance does not create a duplicate booking
  • Both languages show the same registration state

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